Deposits are non-refundable. Where part payment has been made the refundable amount will be the amount paid minus the initial deposit.
Where payment has been made in full:
Special conditions may apply to non standard departures (e.g. Festive & Easter packages). Up to 15 full days prior to departure there will be a 50% refund. Within 14 days – no refund applies.
Refunds for cancellations made as a result of an Act of God, at the discretion of MacBackpackers.
In the very unlikely event of a tour cancellation by MacBackpackers we will refund the customer, on a pro-rata basis, up to the full amount of the price paid by the customer for the tour only. MacBackpackers cannot accept responsibility for losses relating to travel to and from tour departure/return points, or losses relating to accommodations booked before and after the tour date, unless these items have been specifically purchased through our own website.
Accommodation is automatically reserved for you whilst on tour. You just pay on arrival at the hostels which is on average between £17.00 and £20.00 per person per night, plus an additional charge for breakfast.
Tour return times are approximate, due to traffic, roadworks, weather or even breakdown. We cannot promise to return you to Edinburgh at an exact time so if you are making onward travel plans please bear this in mind. If possible we suggest that you stay in Edinburgh on the night after a tour. This will also allow you to socialise with and say goodbyes to the rest of the group. If you do need to leave that evening, it is always best to make your departure plans for as late as possible.
MacBackpackers cannot refund or replace any onward travel tickets in the event of the tour's late return (but will always find you accommodation in such circumstances).